Shipping policy

Shipping

Thanks for buying from a small business owner! We offer flat-rate shipping to the US.  Please understand the description under the product you purchased. Once purchasing a product, I am often personally hand making it for you after the order.  Construction may take up to 3 weeks and the moment it is done I ship it to you. All our orders are packaged using sustainable eco-friendly packaging and/or re-used materials. Our shipping labels are biodegradeable and our postcards are printed on eco-matte paper.

International Shipping

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Petites Reveries. If you refuse the order, you will not be refunded by Petites Reveries. Please reach out for an international shipping quote - many countries have been impacted due to COVID and we are trying to safely ship orders where we have not experienced issues. 

These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Petites Reveries isn’t responsible for any additional charges that may apply after a purchase is completed on our site. Refusal of your package will not result in any refunds and any fees billed to return your package to us will be charged to the customer. We are not responsible for any lost, abandoned or refused packages and/or any additional fees that may arise.

Incorrect Addresses
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Petites Reveries is not responsible for, nor able to refund or replace orders shipped to the incorrect address.

Lost Packages/ Insurance

Please note that once an order has been placed it cannot be cancelled. Be sure you have entered your shipping address correctly - as we are not responsible for lost packages or in-correct mailing addresses. Once your order has left our hands, we are not responsible for lost or misplaced packages. Due to the nature of selling unique one-of-a kind hand-made crochet & knits - we are unable to accept any returns, exchanges or credits to your account at any time for any reason. ALL ONLINE & IN PERSON / MARKET SALES ARE FINAL SALE WITHOUT EXCEPTION.

Once your item has shipped you will receive a tracking number via the email you provided at check-out. You can follow along your package's journey and will receive a second email once it has been "delivered". If you are unable to find your package, or if it was lost in shipping, please reach out to the appropriate shipping company to file a lost or missing package claim.

Petites Reveries is not responsible for replacing, refunding, or tracking your lost package.